WINE CLUB TERMS & CONDITIONS

Wine Club Releases

• Rivaura Wine Club is a recurring subscription for one wine club release per year, offering membership benefits to a single household.
• E-mail notifications with club release details, shipping dates, and deadlines will be sent approximately two weeks prior to billing your card on file. It is the members’ responsibility to confirm and/ or update shipping address, credit card information, and account profile.

Shipping/Pick Up

• Members are responsible for all shipping charges incurred due to misdirected, returned, and/or reshipped orders.
• Pick-up orders must be picked up within 10 weeks of release. If not picked up, we will contact you to make arrangements to deliver your order for a $25 fee if you live within a 40-mile radius of one of our two tasting rooms and the card on file will be charged. If you live outside that radius your wine will be shipped through UPS and the card on file will be charged.

Cancellation/Skip Policy

• All wine purchases, tax and shipping are non-refundable after processing.
• A minimum of one wine club release in the first 12 months after signing up is required prior to cancellation.  Early cancellations will incur a $100 cancellation fee. Prior purchases do not substitute for a Wine Club release. There is no cancellation charge after accepting one wine club release. Cancellation requests must be made via email at least two weeks prior to wine club processing charge date.
• Members who have met their minimum commitment may request to skip a release. Releases will automatically resume after the skip has occurred. Membership benefits are suspended during the interim period, or until the skipped release is accepted. Membership will be cancelled if releases are not resumed after two consecutive skips.